By mail or through store visit
If you’re looking to return or exchange an American Rhino Product for any reason, we are here to assist you! We offer free returns and exchanges within 30 days of sale. It’s very easy and you can return an item for store credit, a different product or a refund to the original payment method. The item(s) must be returned or exchanged before 30 days in unworn condition to receive a full refund or store credit, shipping is not included. Discounted items are final sale. If the item(s) are damaged or altered in any way they’ are not eligible to be returned/exchanged. After the 30 day you will only receive credit back in your account.. After 45 day period Americn Rhino can no longer accept a return or exchange for store credit or otherwise.
1) Return To A Store
Whether you bought your items online, or in our stores; you can return or exchange them at any American Rhino Store within 30 days in order to receive a full refund. To find the store nearest you, please use our store locator or call us at 857.233.2766.
To return or exchange online purchases at American Rhino Store, please provide the receipt, credit card, and/or name the order was made under. We track orders through your order number at the bottom of your receipt. If you do not have the correct information you will be credited the current price of the item in the form of an American Rhino Gift Card. Shipping is not refundable.
2) Ship Your Items Back
Contact firstname.lastname@example.org with your invoice information, order number, and the name on the order with an explanation of the reason for the return or exchange.
If you received items by mail, it's easy to send them back!
- Put the items you’re returning in the original package if possible
- Contact email@example.com with your invoice information, order number, and the name on the order with an explanation of the reason for the return or exchange.
- If the return or exchange is before 30 days of having the unworn products the return is on us and you will receive a full refund or store credit shipping is not included.
- After the 30 day period choose a mail carrier, pay for postage, and send it to the address below and you will receive credit back in your account.
- After 45 day period Americn Rhino can no longer accept a return or exchange.
4 South Market Street
Boston, MA 02109
If you have any other questions about returns or exchanges, please email firstname.lastname@example.org.
The Rhino Team